جميع منتجاتنا مضمونة من قبل شركتنا!
للمنتجات المعيبة من البضائع ؛ تأكد من فحص المنتج أثناء تسليم البضائع. عندما ترى ضررًا ، احتفظ بسجل ولا تحصل على المنتج.في حالة الطلب الخاطئ بسبب تشابه الاسم أو الرمز ، أو
“لم يعجبني” ، “بشدة” ، “خفيف” ، “ليس مثل ما اشتريته من قبل” أو “حدثت الحساسية (جميع العطور التي ننتجها قد اجتازت الحساسية القياسية الاختبارات وتخضع لفحص وزارة الصحة)) “ الأسباب غير قابلة للاسترداد أو الاستبدال. نحاول تقديم منتجاتنا لعملائنا بأسعار معقولة مع عدد قليل من الموظفين ، وأرباحنا تساوي تكلفة الشحن فقط. لا نريد إزالة خيار الشحن المجاني بسبب مثل هذه الأخطاء.يرجى الملاحظة؛ يتم النظر في طلباتك المكتوبة فقط لتسهيل المتابعة بأثر رجعي.في الأمور الأخرى ، تعتبر عمليات التنفيذ ضرورية وفقًا لقانون حماية المستهلك رقم 4077.
وفقًا للوائح الخاصة بالعقود عن بعد ، قرر القانون أن حق الانسحاب لن يُمارس في عقود تسليم المنتجات التي لا تكون إعادتها مناسبة من حيث الصحة والنظافة. ما لم يتفق الطرفان على خلاف ذلك في المادة 15/1-ج من اللائحة ؛ من البضائع التي تم فتح عناصر الحماية الخاصة بها مثل التغليف ، الشريط ، الختم ، العبوة بعد التسليم ؛ وقد تقرر أنه لا يمكن إعادة مثل هذه السلع والمنتجات بالرجوع إلى عقود تسليم أولئك الذين لا تصلح إعادتهم من حيث الصحة والنظافة.
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at {email} for questions related to refunds and returns.
